CG
Cristina G
1 reviews | Active since Jun 2020
22 Sept 2020, 18:38
Do not buy at Karibaa.
I placed an online order on the 17th September for two items. Today I have received am email informing me that one of the two items, without specifying which one, is out of stock.
They are not even able to inform me which item (one out of two) is out of stock, so I do not know which one I have to but.
Besides they are keeping the money between 7 to 10 working days, while wr the clients are obliged to pay immediately.
Horrible online service. I will not buy on Karibaa anymore.
Helpful (0)
Replies (2)0
Replies (2)
Karibaa's replyOfficial
23 Sept 2020, 11:46Hi Cristina,
We are terribly sorry for the items that had ran out of stock. I already reported the issue on the out of stock notification you received that doesn't contain product details to make sure that this will not happen again.
We received your bank details and I already submit a request for refund to our Finance Team to complete it today.
We will also send you an attachment of proof of refund for your reference.
Thank you
Sincerely,
jonnie
We are terribly sorry for the items that had ran out of stock. I already reported the issue on the out of stock notification you received that doesn't contain product details to make sure that this will not happen again.
We received your bank details and I already submit a request for refund to our Finance Team to complete it today.
We will also send you an attachment of proof of refund for your reference.
Thank you
Sincerely,
jonnie
Karibaa's reply23 Sept 2020, 11:46
Official
Hi Cristina,
We are terribly sorry for the items that had ran out of stock. I already reported the issue on the out of stock notification you received that doesn't contain product details to make sure that this will not happen again.
We received your bank details and I already submit a request for refund to our Finance Team to complete it today.
We will also send you an attachment of proof of refund for your reference.
Thank you
Sincerely,
jonnie
We are terribly sorry for the items that had ran out of stock. I already reported the issue on the out of stock notification you received that doesn't contain product details to make sure that this will not happen again.
We received your bank details and I already submit a request for refund to our Finance Team to complete it today.
We will also send you an attachment of proof of refund for your reference.
Thank you
Sincerely,
jonnie
Karibaa's replyOfficial
25 Sept 2020, 13:54Hi Cristina,
Please note that the full refund was completely processed today. You will also receive a notification with the proof of refund.
Thank you so much for giving me the pleasure to get this sorted out for you. We assure you that would definitely not going to happen again.
Hope you give us another chance to prove our service and provide great online shopping experience.
Sincerely,
jonnie
Please note that the full refund was completely processed today. You will also receive a notification with the proof of refund.
Thank you so much for giving me the pleasure to get this sorted out for you. We assure you that would definitely not going to happen again.
Hope you give us another chance to prove our service and provide great online shopping experience.
Sincerely,
jonnie
Karibaa's reply25 Sept 2020, 13:54
Official
Hi Cristina,
Please note that the full refund was completely processed today. You will also receive a notification with the proof of refund.
Thank you so much for giving me the pleasure to get this sorted out for you. We assure you that would definitely not going to happen again.
Hope you give us another chance to prove our service and provide great online shopping experience.
Sincerely,
jonnie
Please note that the full refund was completely processed today. You will also receive a notification with the proof of refund.
Thank you so much for giving me the pleasure to get this sorted out for you. We assure you that would definitely not going to happen again.
Hope you give us another chance to prove our service and provide great online shopping experience.
Sincerely,
jonnie