Bad Service!!!
I placed and order and paid for it. A few days later I received an email with a link for the tracking of my parcel. When I clicked on the link it said my order has been cancelled. I contacted Karibaa via email they rep**** the next day and said they were sorry about my order being cancelled. I rep**** 4 times after that and no one is responding. I started calling their customer service number and only got voice mail. I would like an refund ASAP.
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Replies (3)
Karibaa's replyOfficial
09 Jul 2020, 15:46Hi Jaco, I'm sorry you had a bad experience trying to reach us. Although we make every effort to get back to every customer who contacts us, we're experiencing backlogs driven by increase in new and repeat customers along with the reduction of staff brought by COVID. This is on us. This is surely not what we'd like to hold ourselves to when it comes to the quality of our service. Could you please send us a private message with your Order ID so we could resolve this and turn things around? Looking forward to hearing from you.
Karibaa's reply09 Jul 2020, 15:46
Official
Hi Jaco, I'm sorry you had a bad experience trying to reach us. Although we make every effort to get back to every customer who contacts us, we're experiencing backlogs driven by increase in new and repeat customers along with the reduction of staff brought by COVID. This is on us. This is surely not what we'd like to hold ourselves to when it comes to the quality of our service. Could you please send us a private message with your Order ID so we could resolve this and turn things around? Looking forward to hearing from you.
Karibaa's replyOfficial
09 Jul 2020, 16:06I have checked your order and the item must have been lost in transit. We don't have available stock of the item anymore. Would you like to get a refund instead?
Karibaa's reply09 Jul 2020, 16:06
Official
I have checked your order and the item must have been lost in transit. We don't have available stock of the item anymore. Would you like to get a refund instead?
Karibaa's replyOfficial
10 Jul 2020, 09:59Hi Jaco, thank you for being very patient with us. Refund has already been processed to PayFast. We have sent you the refund confirmation from PayFast to your email. Again, we apologize for the inconvenience.
Karibaa's reply10 Jul 2020, 09:59
Official
Hi Jaco, thank you for being very patient with us. Refund has already been processed to PayFast. We have sent you the refund confirmation from PayFast to your email. Again, we apologize for the inconvenience.