CF
Carmen F
1 reviews | Active since Aug 2017
10 Jul 2019, 08:43
Bad service
Good day
I did an online purchase on the 4th of July and was advised it will take 7-10 days for delivery. I kept checking on the website under orders and it was blank. Yesterday i spoke to Libra and my order was only loaded on the system yesterday i was advised that i would receive an email with the ETA for my delivery but i received nothing. I did a follow up again yesterday and still no feedback. Please can i know what is happening to my order as R450 is not little money. The service is bad i want my tracking number and also what courier they using or my money refunded back in full and i will go to takealot instead.
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Replies (2)CF
Carmen F's updateReviewer Update
19 Jul 2019, 10:13Thank you Karibaa, even though it took some time to get my order it was actually worth the wait i didn't realize that the item was so big my daughter was beyond happy for her gift. I will definitely be doing future business with your'll again.
CF
Carmen F's update19 Jul 2019, 10:13
Reviewer Update
Thank you Karibaa, even though it took some time to get my order it was actually worth the wait i didn't realize that the item was so big my daughter was beyond happy for her gift. I will definitely be doing future business with your'll again.
Karibaa's replyOfficial
13 Aug 2020, 09:58Hi Carmen, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry the inconvenience you had. I also want to thank you for giving us a chance to make things right.
We are continuously updating our process and website to provide quality and seamless transaction with our platform.
Regards,
Jonnie
Karibaa.com
We are continuously updating our process and website to provide quality and seamless transaction with our platform.
Regards,
Jonnie
Karibaa.com
Best regards,
Karibaa's reply13 Aug 2020, 09:58
Official
Hi Carmen, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry the inconvenience you had. I also want to thank you for giving us a chance to make things right.
We are continuously updating our process and website to provide quality and seamless transaction with our platform.
Regards,
Jonnie
Karibaa.com
We are continuously updating our process and website to provide quality and seamless transaction with our platform.
Regards,
Jonnie
Karibaa.com
Best regards,