1 reviews | Active since Sept 2020
68 Days and counting
On 27 June I placed an order with Karibaa to the value of R1 083.
On 14 July I received 1/3 of my order and received an email that the rest would be shipped ASAP.
On 4 August I still hadn't received feedback regarding the rest of my order so I tried calling them. The lines were always busy or just didn't go through, maybe they don't even exist. I then sent an email inquiring about my order. I never received feedback. I also found a cellphone number and sent a Whatsapp message asking for clarity. The person let me know my order will be shipped between the 17th and 24th of August.
On 28 August I sent another Whatsapp message to that number, because it seems to be the only place I get feedback. My message was ignored.
This morning, 68 days after I paid for my order, I'm still awaiting ANY form of feedback or an ounce of customer service. It seems like I have been blocked on Whatsapp because this morning I sent another message and it has not gone through.
Your service is disgusting and I want my money back.
We apologize for the delay in our shipment that leads you to request a refund instead. This is definitely not the experience we want you to have. We have processed the refund for the outstanding items to your account for this order.
We will also send an attachment of the proof of refund in your email for you to check.
Thank you.
Sincerely,
Jonnie
Best regards,
We apologize for the delay in our shipment that leads you to request a refund instead. This is definitely not the experience we want you to have. We have processed the refund for the outstanding items to your account for this order.
We will also send an attachment of the proof of refund in your email for you to check.
Thank you.
Sincerely,
Jonnie
Best regards,