RW
Ronel W
1 reviews | Active since Jul 2021
07 Sept 2021, 23:18
Karen Pretorius photography
So disappointed and unsatisfied with the photo's. Karen's unwillingness to let the client choose their own photos and even unwilling to make an appointment to let the client review the photos before editing the final album. The album is chosen for you as a package and you get what you get. Even after the proposal for compensation for extra photos that were missing in the majority of the photoshoot this was ignored and declined .The verbally agreed packages was not delivered at the end of the day. Get a contract or packages in writing before entering into business with Karen. client satisfaction is completely not a priority for her.
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Karen Pretorius Photography's replyOfficial
21 Jul 2025, 15:32HHi Ronel,
Though this session took place some time ago, I’d like to respectfully respond for clarity — especially for new clients who may come across your review.
Your family booked a standard 1-hour session, and I delivered over 60 fully edited images, which was over and above the package selected and the communication that took place before and after the shoot.
The suggestion that I was unwilling to deliver the full experience or refused compensation requests is not accurate. I followed our agreed-upon structure, just like I do for every client — including timely delivery, image editing, and support. You received far more images than the industry average for a session of this length.
Regarding the idea of “reviewing” photos before editing: this is not a service typically included in a family shoot package unless discussed and quoted in advance. I always aim to manage expectations clearly and fairly, and deliver quality work as efficiently as possible.
I take great pride in providing meaningful memories for families, and it’s disheartening to see feedback that doesn’t reflect the full reality. I sincerely wish you and your family the best.
Though this session took place some time ago, I’d like to respectfully respond for clarity — especially for new clients who may come across your review.
Your family booked a standard 1-hour session, and I delivered over 60 fully edited images, which was over and above the package selected and the communication that took place before and after the shoot.
The suggestion that I was unwilling to deliver the full experience or refused compensation requests is not accurate. I followed our agreed-upon structure, just like I do for every client — including timely delivery, image editing, and support. You received far more images than the industry average for a session of this length.
Regarding the idea of “reviewing” photos before editing: this is not a service typically included in a family shoot package unless discussed and quoted in advance. I always aim to manage expectations clearly and fairly, and deliver quality work as efficiently as possible.
I take great pride in providing meaningful memories for families, and it’s disheartening to see feedback that doesn’t reflect the full reality. I sincerely wish you and your family the best.
Karen Pretorius Photography's reply21 Jul 2025, 15:32
Official
HHi Ronel,
Though this session took place some time ago, I’d like to respectfully respond for clarity — especially for new clients who may come across your review.
Your family booked a standard 1-hour session, and I delivered over 60 fully edited images, which was over and above the package selected and the communication that took place before and after the shoot.
The suggestion that I was unwilling to deliver the full experience or refused compensation requests is not accurate. I followed our agreed-upon structure, just like I do for every client — including timely delivery, image editing, and support. You received far more images than the industry average for a session of this length.
Regarding the idea of “reviewing” photos before editing: this is not a service typically included in a family shoot package unless discussed and quoted in advance. I always aim to manage expectations clearly and fairly, and deliver quality work as efficiently as possible.
I take great pride in providing meaningful memories for families, and it’s disheartening to see feedback that doesn’t reflect the full reality. I sincerely wish you and your family the best.
Though this session took place some time ago, I’d like to respectfully respond for clarity — especially for new clients who may come across your review.
Your family booked a standard 1-hour session, and I delivered over 60 fully edited images, which was over and above the package selected and the communication that took place before and after the shoot.
The suggestion that I was unwilling to deliver the full experience or refused compensation requests is not accurate. I followed our agreed-upon structure, just like I do for every client — including timely delivery, image editing, and support. You received far more images than the industry average for a session of this length.
Regarding the idea of “reviewing” photos before editing: this is not a service typically included in a family shoot package unless discussed and quoted in advance. I always aim to manage expectations clearly and fairly, and deliver quality work as efficiently as possible.
I take great pride in providing meaningful memories for families, and it’s disheartening to see feedback that doesn’t reflect the full reality. I sincerely wish you and your family the best.