Half a parcel late and horrible cheap quality. The other half was never delivered. Bad customer service.

Kapsule S.A you are *******! I am disgusted by your service. I ordered 3 items in the week of black friday. I wanted one of the items in time for my birthday and even checked if I would get it by then (13 dec) I was told yes. When it got closer to the date I checked in again, and was assured my parcel was on its way. The 13th came and nothing. I then get a call the day it arrives to say it should have been delivered on the day I received an email to say it's with the couriers. But no i got it after the date i required it. Anyway I get the dresses and the quality is horrible. It feels like it was made in a cheap Chinese warehouse and then sold to me under false pretenses that it was amazing quality due to the price (the original price per dress being over 1k).

That's not the end.. . One of my items wasn't delivered. I was told it would go out the day after the call they made to me at the latest. Before Christmas I check in and they say their system is down. I check back at least once a week about my parcel and it's always said that the system is down. I even called them personally and was told they would call back by the latest the following Monday. Nothing. I asked for a refund as id paid a lot of money nearly 2months ago for something I still don't have (it's original cost was 2k, but I got a black Friday discount. That is still a lot of money for someone who is a student).

I have checked in multiple times and now there's radio silence! Just give me my money back. I don't want your ****py quality items that cost an arm and a leg. I kept the dresses as they looked good from afar and I didn't want the hassle of a return. But I do not want the blazer.

You took my money and made promises you couldn't keep. You also over charge by a mile. Your customer service is disgusting. And even if your server is down, you have a record of my payment as you received the money. You also know that you did not ship out my item. A refund can be done through an EFT.

The least you could do is provide me with an updated customer service or someone with an answer better than your server is down. If it is down how can you wait over a month to get it fixed??? You'd be losing out on a lot of money which is not good business sense.

The only conclusion I can come to is that you are **********. Selling cheap items for a ridiculous price and only delivering half of the order so that you can keep the other half. I am disgusted.

Please do not shop here people, no matter how tempted you may be. It's just not worth it and your money will disappear.