Disgusting Service!

I ordered a dress on 11 April 2018 and paid online, I still have not received it! they sent me the wrong size twice and promised to send me a complimentary dress of my choice, but I did not receive my order, the complimentary dress or a refund. They promised to get back to me by the end of August 2018, but I have not heard back from them since. Even after numerous emails and Facebook messages. I will never recommend or order from them. they have the worst customer service! and are incredibly inefficient. Its Disgusting, their phone lines and email don't even work.