1 reviews | Active since May 2013
Poor service
We checked into Kapenta bay hotel in port shepstone on the 06 june 2015, when we booked we had asked for a six sleeper room. We had paid for the room and went up to leave our baggage and went out for lunch. Once we returned we realised that we didnt have enough room in the place for all six of us to sit. There was just enough place for five people. Also there was a table and chair set with only 5 chairs. The braai area for this hotel was actually outside the premises of the hotel. We were on the 5th floor and was expected to braai outside the premises (during winter) and take our food up to our room. The braai area must have been about 100 meters away from the entrance to the hotel. Firstly the food would be cold by the time we get to the room, theres a high possibility we could catch a cold braaing in the open and also the area around didnt look very safe as there was constant traffic around the area. We thought this to be unacceptable and asked for a refund which we were denied. We then decided we could not stay in a place like that and returned home. We spoke to the manager Pinky who didnt even make an attempt to help us. She kept saying that we signed the welcome letter.
To address the problems that you mentioned here on HelloPeter and the email I received from you.
The dining room does have six chairs the sixth chair is placed in the second bedroom to increase the walking area around the front door and kitchen area.
The lounge suite unfortunately only seat five but there are the other chairs that can be used to seat 6.
The braai area is on the outside of the building due to the fact that we have a health certificate that only authorises food and drinks brought at the hotel to be consumed on the pool deck and ground floor areas. Unfortunately the balconies are too small to place a charcoal braai on them as it can cause a fire. We are working at getting gas braais for the units so that there is a possibility for braais upstairs in the future. We usually do ask security to stand at the braai area to make sure all our guests are safe.
I did mention to you that we do not have a Pinky that works for us but we do apologise for any ill treatment that you did receive.
After your email to me we did however do a refund to you for the accommodation.
To address the problems that you mentioned here on HelloPeter and the email I received from you.
The dining room does have six chairs the sixth chair is placed in the second bedroom to increase the walking area around the front door and kitchen area.
The lounge suite unfortunately only seat five but there are the other chairs that can be used to seat 6.
The braai area is on the outside of the building due to the fact that we have a health certificate that only authorises food and drinks brought at the hotel to be consumed on the pool deck and ground floor areas. Unfortunately the balconies are too small to place a charcoal braai on them as it can cause a fire. We are working at getting gas braais for the units so that there is a possibility for braais upstairs in the future. We usually do ask security to stand at the braai area to make sure all our guests are safe.
I did mention to you that we do not have a Pinky that works for us but we do apologise for any ill treatment that you did receive.
After your email to me we did however do a refund to you for the accommodation.