Waste of time, energy and money

Horrifying service. Was told during the first week in September it’s my last chance to order my canopy at the special offer (the special offer is still being widely circulated on social media).

I promptly placed my order and paid a deposit. I was told delivery would happen between 4-8 weeks. With this knowledge I booked a camping trip for end of October and December holidays. Needless to say, 3 months later and I’m still without a canopy, not to mention the losses incurred for defaulting on a paid camping trip and forfeiting 50% of my entire December holiday accommodation cost (cannot travel without the canopy).

I have cancelled my order and requested my deposit back. No surprise, not a single response to my numerous emails, calls are not being returned. I spoke to Renier telephonically and was informed that my canopy is now in the pipeline (3 months later). Still waiting for my deposit back.

Kanopi seems to offer a good product at highly competitive prices, but they have clearly bitten off more than they can chew. Their responses to these reviews speak volumes.

As an honest paying customer I don’t expect anything more than what I pay for. Perhaps their canopies are as solid as they say, but place your order now in time for your December 2022 holiday. Responses along the lines of their production being back on track are not substantiated by customer service or good old gentleman’s honour or business ethic. Minus the deposit I’m still waiting (and by the sound of things many other guys are in this same boat), this has cost me R15k in losses and I have absolutely nothing but unanswered emails to show for it.