Not happy with Kanopi owner and staff.

I have paid deposit R11559.00 on 8th of November 2021. Delivery is for January 2022. On the 16th I contacted Caylin and informed her that my P series tailgate does not lock. She confirmed that their canopy will not lock the tailgate. So I asked for a refund on the 18th, as the canopy will not work for me. I must admit I was devastated as I have seen the canopy and would have been very happy with it. She then asked me for my banking details on email and confirmed the amount. She said she gave it to Francois. Thats where it all ends. You can phone her and she promises Francois the owner has it and will do refund. Yet she will not put confirmation on email. I have asked about six times by email for refund date confirmation. She just says she does not get my emails. I then got hold of Renier and he sais the same every second day. Promises promises. Francois is also always to busy to come to phone. Very unprofessional. Look at Facebook and go see how they remove all negative comments. I am going to contact Wendy knowler and push to gets this on East coast radio. I guess we will end up at consumer protector. Kanopi Francois you and your staff are *****. Thanks for bad experience.