Approved deposit refund request - delay tactics

My message to Kanopi on hte FB page earlier today: After Kanopi failed to deliver and install my canopy on 14 December 2021 as promised - I contacted Francois Schutte ***ner) and he approved my refund request. I completed the refund form and emailed it back to Francois on 24 December. It would have been actioned once your Offices re-opened 12 January 2022. To date my calls to him and your Office have only resulted in your requests for "give me three more days and I will have an answer for you". This is a delay tactic, and I can now not get through to Francois at all. He does not answer my WhatsApp messages. I have tried Jacques Gouws now too, unsuccessfully. Chris at your Office also "tries" to get hold of Francois, to no avail. Please advise when I can get my refund?