Unhappy Kandua customer

I advertised for a bathroom glass panel door to be fixed. The one glass pane came loose and needed it to be reconnected to the corner bathroom panel. I initiated the job on the 25th of January 2023. I was contacted by Alex handyman with contact: ***. Alex and someone else came once to fix it, however all he did was to apply clear silicone to the corner glass panel, I questioned his job on the day but he was confident that it won’t come loose again. I paid Alex R1500 for the job. The glass panel came loose the next day, but I’ve since struggled to get him to come and fix the glass or pay my money back. Up to this day I haven’t heard from him and haven’t received my money. This is a ****** advertising on your platform, and I need my money back.

On the 13th of April 2023 I emailed the Kandua team and below is the feedback I've received on the 20th of April 2023:

Hi Anthea

Thank you for your email.

We tried to contact Alex telephonically but we were unable to get through as his phone rang multiple times unanswered. We have left messages for him to get back to us as a matter of urgency.

In the meantime, his profile has been made inactive on Kandua meaning he cannot interact or get any customers on Kandua until he resolves the matter with you. The profile will still be visible to the public so you can write a review here on how your experience was and again the review will only be removed once he resolves the matter with you and you have given us the consent to remove it,

While we are a third party to the transaction between yourself and the Service Provider, we will do what we can within the parameters of our Terms and Conditions to assist you and get back to you asap.

As seen on our website, for ease of reference, find the Terms and Conditions of using Kandua as a customer HERE and HERE

Thank you, Mpumi #TeamKandua

Note: I've sent a follow up email to Kandua, but haven't received a response. The bathroom glass door is still not fixed and I also haven't received my money back.