Stinking service and communication

I would like to make a complaint about the service I received as a affiliate of Kandua. I'm a vetted professional that gets leads for maintenance jobs. I recently used their quotation platform for the first time to quote for a client. On their quotations it has a pay icon and when a client clicks it brings up my banking details for the client to make a eft payment online. Client has already made the payment on the 3rd Of January 2023 and I was given a automated receipt saying the client has paid and it would take 24hours to reflect in my *** have come and gone. No payment is reflecting in my bank account. I have sent wattsapp to the support team and then they said I should contact a person by the name of Winnie who hasn't even made any effort to contact me back via wattsapp, email or even a call. I now sit in a situation where I need to buy material for the project and I made promises to a client I can't deliver on. It's a knock on effect the client will now review my services as poor and then Kandua will block my profile and then they get rated poorly. I feel helpless and have exhausted every avenue for help with a company that's supposed to push Smme's it seems they don't care about their affiliates. I wonder if they care about their staff. I reckon it's the latter. Of you can assist I would greatly appreciate it. Regards Verant