Steer clear! Kandua can't do it...

We have been using Kandua pros on and off for a while to help with small projects around the house, and were very satisfied up to now. Today we needed someone to come and have a look at our oven which wasn’t heating up consistently. My wife contacted Frotness Chiwaridzo. He came at around 09:00, had a look at the oven testing the voltage on the two elements. According to Frotness one element worked fine while the other apparently didn’t. He said that he had to take the oven, and will bring it back by 12:00 but only brought it back at around 16:.00 (that's four hours longer instead of the promised three hours). A few things were a little concerning, though: • I was not at home. Frotness told my wife that the element was broken and had to be replaced, the ‘switch’ was broken and had to be replaced, and the ‘motherboard’ was broken. It is a very basic oven, and I doubt that it even has a ‘motherboard’. • I don’t know if it is a requirement to have a commercial vehicle or bakkie, but Frotness arrived in a run-down Chrysler Neon, and loaded the oven into this vehicle. • He didn’t check whether the faulty element was simply disconnected from its power supply. • He didn’t bring any replacement parts. He knew what he was coming to do, but brought nothing. He travelled all the way from Germiston to Midrand and didn’t bring anything to help fix or replace the oven? So he has to travel back to Germiston, repair the over, travel back to Midrand, and then back to Germiston? That seems very inefficient. • He insisted on taking the oven with him, instead of doing the repairs on-site. • He wanted R700 in cash (250 callout fee and R450 for 'parts') but didn't (or couldn't) provide us with a receipt. • The oven cost us R2999 brand new, we have almost never used it, yet the repairs alone are R2400. That seems excessive. • Any attempts to phone him went straight to voicemail. • One more thing that is very concerning is that the lady I spoke to at Kandua informed me that Frotness hadn’t been properly vetted by Kandua. That is very bad business practice. • When we eventually got an invoice it was still for the full amount of R2400 with no mention of the R700 we had already paid. • The invoice was for a company called J.K Appliances & Plumbing Repairs, and the guy who worked on it is someone called Wayne. Neither Frotness's details nor Kandua's details are on the receipt. There were two cellphone numbers for someone called Jahn Khio on the receipt and were partially crossed out. I don't think it is above board to use another company's receipt book.

Yet another example of a contractor taking advantage of a woman.