TM
Topher M
1 reviews | Active since Aug 2023
18 Aug 2023, 21:30
Randua does not vet the "Pros " engage them with utmost caution
I got a mechanic from Kandua, I wanted him to change my gearbox, he instead said he can fix my gearbox from his place, its now 2 weeks. He switched off his phone when I started to ask him to share his address so I could fetch the gearbox. I alerted Kandua to my utmost shock, they didn't have his physical address, no reference, or even next of kin. I had paid him half the labour R1500, plus gearbox parts and R1700 for the gearbox fluid. Kandua can't get hold of him too as he doesn't answer their calls. I still don't have my gearbox. I advise that please handle "their Pros" with extreme caution.
I have to start a legal process to recover my gearbox
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Kandua's replyOfficial
13 Sept 2023, 12:20Hello Topher, we understand the seriousness of the matter and sincerely apologize for your experience with the service provider.
The behavior of this Service Provider is certainly not a reflection of the other Pros on our platform. Kandua aims to provide a platform for Pros to close the gap between having a skill and making a living from it, as well as being a savvy place for customers to find trusted Pros they need to meet their home service needs.
As discussed in our e-mail correspondence Kandua is still conducting an investigation regarding the mentioned issue and we will continue to keep you informed on the progress of our findings.
Regards,
TeamKandua
The behavior of this Service Provider is certainly not a reflection of the other Pros on our platform. Kandua aims to provide a platform for Pros to close the gap between having a skill and making a living from it, as well as being a savvy place for customers to find trusted Pros they need to meet their home service needs.
As discussed in our e-mail correspondence Kandua is still conducting an investigation regarding the mentioned issue and we will continue to keep you informed on the progress of our findings.
Regards,
TeamKandua
Kandua's reply13 Sept 2023, 12:20
Official
Hello Topher, we understand the seriousness of the matter and sincerely apologize for your experience with the service provider.
The behavior of this Service Provider is certainly not a reflection of the other Pros on our platform. Kandua aims to provide a platform for Pros to close the gap between having a skill and making a living from it, as well as being a savvy place for customers to find trusted Pros they need to meet their home service needs.
As discussed in our e-mail correspondence Kandua is still conducting an investigation regarding the mentioned issue and we will continue to keep you informed on the progress of our findings.
Regards,
TeamKandua
The behavior of this Service Provider is certainly not a reflection of the other Pros on our platform. Kandua aims to provide a platform for Pros to close the gap between having a skill and making a living from it, as well as being a savvy place for customers to find trusted Pros they need to meet their home service needs.
As discussed in our e-mail correspondence Kandua is still conducting an investigation regarding the mentioned issue and we will continue to keep you informed on the progress of our findings.
Regards,
TeamKandua