PN
Proper N
1 reviews | Active since Nov 2024
18 Nov 2024, 15:46
No vetting of service providers
My experience with Kandua was horrible. It is not a well ran company. Firstly they do not do proper vetting of their service providers. They only collect references from previous customers and then activate them. That's all that's required to be a service provider on Kandua. The are no ******** checks done, and we are supposed to let these people into our homes. They do not verify qualifications, meaning anyone can take a chance.
Secondly, when we get ****med by these people, which happens quite often, they distance themselves from their service providers, claiming that the only facitale introductions, nothing more, but they are the ones sending these unvetted and unqualified service providers our way. They take no accountability at all. If you use just know you will either get ****med or receive work that is not up to standard. They do not even know these service providers and they mostly foreigners with no legal papers. I do not understand why a brand like Santam would associate itself with such a company
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Replies (5)
Kandua's replyOfficial
21 Nov 2024, 13:21Good day
Thank you for your feedback. Please note that without a formal complaint we are unable to remove the Pro from our platform. We can assure you that all Pros are reference checked before being allowed to operate on the platform. Without this being brought to our attention formally via *** with the Pros details in order for us to remove them for such behaviour, we cannot assist you.
Kandua is designed as a platform to connect Homeowners with Service Providers, serving primarily as an introduction tool. All agreements, including payment terms and job details, are made independently between the Homeowner and Pro.
Thank you for your feedback. Please note that without a formal complaint we are unable to remove the Pro from our platform. We can assure you that all Pros are reference checked before being allowed to operate on the platform. Without this being brought to our attention formally via *** with the Pros details in order for us to remove them for such behaviour, we cannot assist you.
Kandua is designed as a platform to connect Homeowners with Service Providers, serving primarily as an introduction tool. All agreements, including payment terms and job details, are made independently between the Homeowner and Pro.
As a customer, you are entitled to pursue legal action, and Kandua is prepared to assist within our capacity.
We hope this clarifies Kandua's role and provides a path for you to share your feedback. For any further actions, we encourage you to address your concerns directly with the Service Provider, per our terms and conditions https://kandua.com/legal.
Kind regards,
Kandua Support Team
Kandua's reply21 Nov 2024, 13:21
Official
Good day
Thank you for your feedback. Please note that without a formal complaint we are unable to remove the Pro from our platform. We can assure you that all Pros are reference checked before being allowed to operate on the platform. Without this being brought to our attention formally via *** with the Pros details in order for us to remove them for such behaviour, we cannot assist you.
Kandua is designed as a platform to connect Homeowners with Service Providers, serving primarily as an introduction tool. All agreements, including payment terms and job details, are made independently between the Homeowner and Pro.
Thank you for your feedback. Please note that without a formal complaint we are unable to remove the Pro from our platform. We can assure you that all Pros are reference checked before being allowed to operate on the platform. Without this being brought to our attention formally via *** with the Pros details in order for us to remove them for such behaviour, we cannot assist you.
Kandua is designed as a platform to connect Homeowners with Service Providers, serving primarily as an introduction tool. All agreements, including payment terms and job details, are made independently between the Homeowner and Pro.
As a customer, you are entitled to pursue legal action, and Kandua is prepared to assist within our capacity.
We hope this clarifies Kandua's role and provides a path for you to share your feedback. For any further actions, we encourage you to address your concerns directly with the Service Provider, per our terms and conditions https://kandua.com/legal.
Kind regards,
Kandua Support Team
PN
Proper N's updateReviewer Update
22 Nov 2024, 10:56Here is exactly what I am referring. The only thing they are good at is telling you they cannot assist you after being ****med by Pros they did not vet properly in the first place.
I think you are missing the point. This is not about a single Pro, it is about the way you do things. You do not vet your Pros. Reference checks are not enough, those can easily be ****d. That is not vetting. You do not do ******** checks or verify qualifications. You do not even know where these Pros stay. you do not even have their ID numbers and you are telling me you can assist me with legal action when you do not even have the basic information required for that.
You recklessness' and absolute disregard for our safety is shocking. You do not vet Pros because all you care about is the money you get from their credit purchases. The corners you are cutting will be downfall of your company as I will make sure this is well known and it will get to the ears of the people who are willing to listen.
I think you are missing the point. This is not about a single Pro, it is about the way you do things. You do not vet your Pros. Reference checks are not enough, those can easily be ****d. That is not vetting. You do not do ******** checks or verify qualifications. You do not even know where these Pros stay. you do not even have their ID numbers and you are telling me you can assist me with legal action when you do not even have the basic information required for that.
You recklessness' and absolute disregard for our safety is shocking. You do not vet Pros because all you care about is the money you get from their credit purchases. The corners you are cutting will be downfall of your company as I will make sure this is well known and it will get to the ears of the people who are willing to listen.
PN
Proper N's update22 Nov 2024, 10:56
Reviewer Update
Here is exactly what I am referring. The only thing they are good at is telling you they cannot assist you after being ****med by Pros they did not vet properly in the first place.
I think you are missing the point. This is not about a single Pro, it is about the way you do things. You do not vet your Pros. Reference checks are not enough, those can easily be ****d. That is not vetting. You do not do ******** checks or verify qualifications. You do not even know where these Pros stay. you do not even have their ID numbers and you are telling me you can assist me with legal action when you do not even have the basic information required for that.
You recklessness' and absolute disregard for our safety is shocking. You do not vet Pros because all you care about is the money you get from their credit purchases. The corners you are cutting will be downfall of your company as I will make sure this is well known and it will get to the ears of the people who are willing to listen.
I think you are missing the point. This is not about a single Pro, it is about the way you do things. You do not vet your Pros. Reference checks are not enough, those can easily be ****d. That is not vetting. You do not do ******** checks or verify qualifications. You do not even know where these Pros stay. you do not even have their ID numbers and you are telling me you can assist me with legal action when you do not even have the basic information required for that.
You recklessness' and absolute disregard for our safety is shocking. You do not vet Pros because all you care about is the money you get from their credit purchases. The corners you are cutting will be downfall of your company as I will make sure this is well known and it will get to the ears of the people who are willing to listen.
Kandua's replyOfficial
28 Nov 2024, 12:39Good day
We appreciate your comments and can assure you we take all the necessary precautions with our Pros. We take your feedback very seriously and will be addressing these concerns and adapting our onboarding process to account for these frustrations.
Kind regards,
We appreciate your comments and can assure you we take all the necessary precautions with our Pros. We take your feedback very seriously and will be addressing these concerns and adapting our onboarding process to account for these frustrations.
Kind regards,
Kandua Support Team
Kandua's reply28 Nov 2024, 12:39
Official
Good day
We appreciate your comments and can assure you we take all the necessary precautions with our Pros. We take your feedback very seriously and will be addressing these concerns and adapting our onboarding process to account for these frustrations.
Kind regards,
We appreciate your comments and can assure you we take all the necessary precautions with our Pros. We take your feedback very seriously and will be addressing these concerns and adapting our onboarding process to account for these frustrations.
Kind regards,
Kandua Support Team
PN
Proper N's updateReviewer Update
04 Dec 2024, 22:11What precautions do you take ? As far as I know you only call references. You know nothing about your Pros
PN
Proper N's update04 Dec 2024, 22:11
Reviewer Update
What precautions do you take ? As far as I know you only call references. You know nothing about your Pros
Kandua's replyOfficial
05 Dec 2024, 08:45Hi Proper,
We will be in contact with you shortly to discuss this matter further.
Kind Regards,
Kandua Support Team
We will be in contact with you shortly to discuss this matter further.
Kind Regards,
Kandua Support Team
Kandua's reply05 Dec 2024, 08:45
Official
Hi Proper,
We will be in contact with you shortly to discuss this matter further.
Kind Regards,
Kandua Support Team
We will be in contact with you shortly to discuss this matter further.
Kind Regards,
Kandua Support Team