NM
Natasia M

1 reviews | Active since Feb 2020

09 Mar 2021, 14:58

Kandua ...something is afoot

My Smeg dishwasher broke down. I find @kandua online they assign a service provider to me. You need to pay an initial fee upfront which is not refundable or deducted from the work done. LS Direct Solutions collects and performs a diagnosis. Parts are needed which I am prepared to pay for. R2150 plus R250 delivery fee later my dishwasher is returned in a shocking condition. So dirty. The trays have been damaged and the thing still doesn’t work. I report this to @Kandua and they send someone else her to tells us that the problem is because we keep the dishwashers power on and the motherboard is faulty....needless to say this this is still faulty and only my son knows how to operate it. @Kandua could not be bothered. The contact there is never available which leads me to believe ....there’s something afoot! Be very careful

0
Replies (2)
Kandua
Kandua's reply09 Mar 2021, 16:20
Official
Good day Natasia, 
We are sorry to hear of your experience, however I have reviewed all the information and it seems that the Pro left you with the machine in working order. He was happy to return even though the problem was unrelated to the original problem, but you did not want that. 
I will ask one of our CRM team to contact you with possible suggestions.
Kind regards #TeamKandua
NM
Natasia M's update09 Mar 2021, 16:25
Reviewer Update
Thank you for your reply. However what this proves is that your initial service provider did not do an adequate diagnosis nether did he solve even the diagnosed problem. This machine is supposed to work by pressing the selection NOT a combination of buttons to just get it working. It also makes an incredible banging noise from time to time. Yes I have lost confidence