Kandua **** - take no responibility for registered agaents

Refuses all responsibility - there are NO professionals. Here our experience with a Kandua Pro: Ref. Car mechanical repair - have been completely **********. READ THEIR TERMS AND CONDITIONS AND STAY AWAY. Herewith original correspondence. Supporting documentation can be supp****: Dear Sir /Madam,

We have awarded 2 jobs to this provider which goes back about 5

month in total. Therefore we do not have the the job reference any more

but have the other details:

Service provider: AB Diesel Mechanic (mobile mechanic)

contact no: *** / ***

As we have reported this to WhatAppas well, I see that this account has been closed now

Address 203 Risi Ave. Linmeyer, JHB South

The first job we awarded to AB Diesel Mechanic was acceptable. There fore we awarded him

a second job. At this time the disaster started to unfold. He replaced a Turbo charger in one

of our vehicles - this was leaking and he was not interested to rectify this. After this, more problems

have been created and against my strict instructions NOT to remove the engine, he removed it any way

and wanted to take the whole engine to JHB South. We are located in Randburg. There after he

claimed the Diesel injectors are faulty and need to be replaced. He allegedly had them reconditioned

by DIESEL City in Selby south - far away from our location. After this we had to go twice to DIESEL City

under very difficult circumstances (the vehicle stopped twice on the way there) - the problem was NOT

resolved. He uttered more and more about faults such as the DSV faulty, diesel high pressure pump faulty.

None of this was true as we have had it checked by BOSCH Diesel Electric in Randburg. Please see attached

documents.

I demand now a refund for the Injectors. They are still under guaranty but after being twice already in Selby

I am not interest in these fixes as it has already failed twice.

As you can see on the documentation attached, this PRO is not 30% cheaper, he is actually over charging us by nearly

50% plus inconvenience caused to myself and our business. We can not afford these kind of work interruption and

business losses caused due to this. The attitude you can read out of the WhatApp conversation I have included.

I will make this issue as public as possible if there is no satisfactory solution. This agent of yours has cost us around

R 85 000.00 over the past 4 month and the vehicle is in a worst state now then before and we where forced to

bring this vehicle to a reputable company to get this fixed. We have informed AB Diesel Machanic that if this is not

solved within 10 days we will hand this over to our attorneys.

regards