RH
Rob H
1 reviews | Active since Oct 2010
28 Oct 2024, 08:30
Kandua / Santam / Convey Projects - shocking service
As a #Santam solely owned business, I am alarmed at the service provided by Kandua.
Thier contractor called "Mike" Convey Projects, advised my pool pump needs servicing upon inspecting the problem, in order my creepy crawley become operational.
Well R2500 later contractor not returning calls and pump worse than before.
Whilst the app might work the service given is shocking and as the sole owner of Kandua, I would like to know what action Santam will take to remedy the situation
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Kandua's replyOfficial
29 Oct 2024, 14:48Hi Rob
Thank you for your feedback. I have had a look through our records and cannot locate a formal complaint raised with us regarding the above situation. Kandua can not assist with a matter if we are unaware of the situation. Please send us all your job information to *** and we can properly investigate the matter. We have a strict policy with Pros and remove any Pro that does not honour their agreements with Home Owners. Please note that Kandua is a connection tool connecting Home Owners too Pros for services and we do not have visibility or control over the Pro that the Home Owner chooses to go ahead with for the project or the details discussed and agreed between the 2 parties.
We can only take the necessary steps to assist once the matter is formally reported - if you have reported this please reach out again and request the matter be escalated to the departments Team Leader who can respond to you directly.
We look forward to assisting you further
Kandua Support Team
Thank you for your feedback. I have had a look through our records and cannot locate a formal complaint raised with us regarding the above situation. Kandua can not assist with a matter if we are unaware of the situation. Please send us all your job information to *** and we can properly investigate the matter. We have a strict policy with Pros and remove any Pro that does not honour their agreements with Home Owners. Please note that Kandua is a connection tool connecting Home Owners too Pros for services and we do not have visibility or control over the Pro that the Home Owner chooses to go ahead with for the project or the details discussed and agreed between the 2 parties.
We can only take the necessary steps to assist once the matter is formally reported - if you have reported this please reach out again and request the matter be escalated to the departments Team Leader who can respond to you directly.
We look forward to assisting you further
Kandua Support Team
Kandua's reply29 Oct 2024, 14:48
Official
Hi Rob
Thank you for your feedback. I have had a look through our records and cannot locate a formal complaint raised with us regarding the above situation. Kandua can not assist with a matter if we are unaware of the situation. Please send us all your job information to *** and we can properly investigate the matter. We have a strict policy with Pros and remove any Pro that does not honour their agreements with Home Owners. Please note that Kandua is a connection tool connecting Home Owners too Pros for services and we do not have visibility or control over the Pro that the Home Owner chooses to go ahead with for the project or the details discussed and agreed between the 2 parties.
We can only take the necessary steps to assist once the matter is formally reported - if you have reported this please reach out again and request the matter be escalated to the departments Team Leader who can respond to you directly.
We look forward to assisting you further
Kandua Support Team
Thank you for your feedback. I have had a look through our records and cannot locate a formal complaint raised with us regarding the above situation. Kandua can not assist with a matter if we are unaware of the situation. Please send us all your job information to *** and we can properly investigate the matter. We have a strict policy with Pros and remove any Pro that does not honour their agreements with Home Owners. Please note that Kandua is a connection tool connecting Home Owners too Pros for services and we do not have visibility or control over the Pro that the Home Owner chooses to go ahead with for the project or the details discussed and agreed between the 2 parties.
We can only take the necessary steps to assist once the matter is formally reported - if you have reported this please reach out again and request the matter be escalated to the departments Team Leader who can respond to you directly.
We look forward to assisting you further
Kandua Support Team