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Croff M
1 reviews | Active since Jun 2019
08 May 2024, 16:54
Kandua leads deducting client's money
This is a company dealing with leads as we buy credits to buy and compete for a job. I got my own private job. A payment was made towards the job and they took 1.4k they say it's fees for the customer having paid. Not enough money now to do the job now and no one has mentioned fees before nor was it written anywhere.
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Kandua's replyOfficial
15 May 2024, 12:26Dear Croff,
Thank you for reaching out to us regarding your concern. We sincerely appreciate your feedback.
According to the training materials we provide, the only deductions made by Kandua on a job occur when you opt to use our selected payment methods. In such cases, a 3% transaction fee is charged by the financial institution facilitating the transaction, not by Kandua. You can find detailed information about this process on the Kandua app and our FAQ page.
Should you wish for us to investigate this particular transaction further, please don't hesitate to send an email to ***, and we will be more than happy to assist you.
It's important to note that Kandua does offer alternative payment options, and the choice to use these methods is entirely up to you. You are not obligated to utilize them and can opt to receive payments directly if you prefer.
We trust this explanation addresses your concerns adequately.
Warm Regards,
Team Kandua
Kandua's reply15 May 2024, 12:26
Official
Dear Croff,
Thank you for reaching out to us regarding your concern. We sincerely appreciate your feedback.
According to the training materials we provide, the only deductions made by Kandua on a job occur when you opt to use our selected payment methods. In such cases, a 3% transaction fee is charged by the financial institution facilitating the transaction, not by Kandua. You can find detailed information about this process on the Kandua app and our FAQ page.
Should you wish for us to investigate this particular transaction further, please don't hesitate to send an email to ***, and we will be more than happy to assist you.
It's important to note that Kandua does offer alternative payment options, and the choice to use these methods is entirely up to you. You are not obligated to utilize them and can opt to receive payments directly if you prefer.
We trust this explanation addresses your concerns adequately.
Warm Regards,
Team Kandua