AS
Ajith S
1 reviews | Active since Jun 2019
02 Aug 2023, 17:03
Kandua does not vet their ' so called' Pros
I recently searched for an auto electrician to perform a repair on my vehicle ECU. I was contacted by one of their 'so called' pros. This technician extracted the full cost of repair out of me and never completed the job, he is unable to repair the part but has been paid in full. I am now in a position of having to chase Kandua's so called pro to get my refund. This has been a tiring 3 week journey and i am not any closer to getting my refund from the technician. I do not believe that Kandua vet their 'so called' pros. Very disappointed that a trusted platform like Kandua enables con men to operate on their platform.
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Replies (3)
Kandua's replyOfficial
10 Aug 2023, 12:46 Hi, we acknowledge the seriousness of this matter and sincerely apologize for your experience with this service provider.
The behavior of this Service Provider is certainly not a reflection of the other Pros on our platform. Kandua aims to provide a platform for Pros to close the gap between having a skill and making a living from it, as well as being a savvy place for customers to find trusted Pros they need to meet their home service needs. Our platform is set up in such a way that customers can choose who they hire.
As per our correspondence via email, this matter is still under investigation and the service provider has been suspended from using our platform.
#TeamKandua
The behavior of this Service Provider is certainly not a reflection of the other Pros on our platform. Kandua aims to provide a platform for Pros to close the gap between having a skill and making a living from it, as well as being a savvy place for customers to find trusted Pros they need to meet their home service needs. Our platform is set up in such a way that customers can choose who they hire.
As per our correspondence via email, this matter is still under investigation and the service provider has been suspended from using our platform.
#TeamKandua
Kandua's reply10 Aug 2023, 12:46
Official
Hi, we acknowledge the seriousness of this matter and sincerely apologize for your experience with this service provider.
The behavior of this Service Provider is certainly not a reflection of the other Pros on our platform. Kandua aims to provide a platform for Pros to close the gap between having a skill and making a living from it, as well as being a savvy place for customers to find trusted Pros they need to meet their home service needs. Our platform is set up in such a way that customers can choose who they hire.
As per our correspondence via email, this matter is still under investigation and the service provider has been suspended from using our platform.
#TeamKandua
The behavior of this Service Provider is certainly not a reflection of the other Pros on our platform. Kandua aims to provide a platform for Pros to close the gap between having a skill and making a living from it, as well as being a savvy place for customers to find trusted Pros they need to meet their home service needs. Our platform is set up in such a way that customers can choose who they hire.
As per our correspondence via email, this matter is still under investigation and the service provider has been suspended from using our platform.
#TeamKandua
AS
Ajith S's updateReviewer Update
15 Aug 2023, 18:10Hi Kandua Team
I have not heard any further feedback since the 10th August.
I am out of pocket and stuck with a broken car?
Thanks
Ajith
I have not heard any further feedback since the 10th August.
I am out of pocket and stuck with a broken car?
Thanks
Ajith
AS
Ajith S's update15 Aug 2023, 18:10
Reviewer Update
Hi Kandua Team
I have not heard any further feedback since the 10th August.
I am out of pocket and stuck with a broken car?
Thanks
Ajith
I have not heard any further feedback since the 10th August.
I am out of pocket and stuck with a broken car?
Thanks
Ajith
Kandua's replyOfficial
12 Sept 2023, 15:17Hi, We apologize for any inconvenience caused by the delay in response. Based on our record the last e-mail of correspondence was sent on the 4th of September 2023, and our support team is still in the process of resolving the matter. For further correspondence kindly refer to your e-mails.
Regards,
TeamKandua
Regards,
TeamKandua
Kandua's reply12 Sept 2023, 15:17
Official
Hi, We apologize for any inconvenience caused by the delay in response. Based on our record the last e-mail of correspondence was sent on the 4th of September 2023, and our support team is still in the process of resolving the matter. For further correspondence kindly refer to your e-mails.
Regards,
TeamKandua
Regards,
TeamKandua