Do not use Nelson from Kandua to repair your appliance.

I needed a repair done to my electric oven so after filling in the questionnaire on Kandua's website, on 12th February, I was almost immediately phoned by a a person who said his name was Nelson and he could repair my oven. I told him what the problem was and he assured me that he could repair it in no time at all so I agreed that he could come the next morning, Saturday 13th February. He and his accomplice arrived at 8.30am, looked at the oven and assured me that it could be repaired but he needed to take it back to his workshop and it would be returned on the same day. Sure enough, his accomplice who gave his name as Ashley Tanganyika, and another person brought the oven back and reinstalled it in the cabinet. I switched it on for a few minutes and it appeared to work ok so I paid Ashley by cashsend R2170.00 before they left. I had phoned Nelson and checked that it was OK to pay Ashley and he agreed but they needed cash to pay for the parts they had replaced. I did not use the oven until Monday. When I switched it on to heat up while I was preparing some dough, after about 10 minutes when it was heated, there was an explosion. I had my back to it at the time and when I turned around, smoke was coming out of the oven and bright sparks coming out of the back. I immediately turned the electricity off at the wall. It had tripped the DB board too. I phoned Nelson straight away and he said he would come round straight away . He did not come. Next morning I phoned him and he said he would come. I waited all day and he did not come. Since then I have phoned him a dozen times on both of his telephone numbers. *** and ***. When he replies he says that he is coming but now he knows my telephone number so he does not answer. He has no intention of coming The invoice says that he gives a 12 month guarantee. The oven only worked for about 10 minutes before it exploded. If this ******** is not one of Kandua's technicians, how did he know my telephone number and that I needed an oven repair? Kandua apologised and said they would take him off their list of pro-technicians but that is no good to me as I still have a broken oven. Worse than before. Kandua's website has a 9 page contract which says that they are not responsible for anything.