AB
Astin B

1 reviews | Active since Nov 2023

26 Nov 2023, 23:40

Do not use Kandua!

Do not use this service, they do not vet the service providers as advertised!

I found a carpenter on Kandua's website who not only stole the furniture which was meant to be repaired but also the deposit paid for said repairs. Upon laying ******** charges against said carpenter, Kandua outright refused to assist in providing the business particulars of the carpenter until SAPS physically visited their head office and requested the necessary details of the carpenter. Upon further investigation by SAPS the carpenter in question had been arrested for multiple ******s, among other crimes - the ONLY reason I let this individual into my home was on the sole basis that Kandua had done the necessary checks. Of course I never heard from Kandua again after the ******** case was closed due to the carper having already been jailed nor was the carpenter removed from their website for a significant period of time - thus allowing him easy access to unsuspecting peoples homes.

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Replies (1)
Kandua
Kandua's reply30 Nov 2023, 13:09
Official
Hi Astin,

We extend our sincerest apologies for the level of service you received from the service provider in question.

According to our email correspondence, our customer support team had informed you that you needed to provide us with an affidavit in accordance with the POPI Act and our information-sharing policy. This was necessary to enable us to provide you with the service provider's details. The email was sent on Fri, Oct 21, 2022, at 12:11 PM, and we did not receive any further communication from you thereafter.

Nonetheless, we are pleased to learn that you received the required assistance from the SAPS.

Best regards,