1 reviews | Active since Aug 2016

03 Jun 2022, 10:29

Disgusting service by Kandua

I called this company where i got the details from google as i was desperate on a sunday, my mirror stem on my s****** had broken off. i called this company and they sent me a quote for R513.00 which i paid for. Hours later they sent a supplier to fix the issue. Firstly he did not have the correct tools and he thought that the idea of drilling the broken bolt out was doing the job when simply he was damaging the thread inside and also made the hole bigger which means the new mirror stem would not fit as hole too big. So this supplier decided to glue the metal rod into the big hole. Did not work, glue did not work 24 hrs later. So basically i am worse off than before. I had to order a new left hand brake lever that includes the hole for a mirror which costed me additional R600.00. This supplier has no cooking clue about fixing this sort of job. What he should have done was use a coil with the same thread and insert it into the hole so that the mirror can be replaced. Then this supplier tried to ciommitt ***** by asking for more money than what was quoted. Typical in SA. And this company Kandua is not refunding my money which they should as me the customer is worse off due to very bad workmanship, glueing a mirror!!!!!! Would you glue a car mirror??????? Then this company said they approached the supplier and he said his workmanship was perfect when i have photos to prove that its not and have witnesses.

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Replies (1)
Kandua
Kandua's reply18 Jun 2022, 10:52
Official
 Good day, we are so sorry to hear about your experience using our platform. Our Customer Care Team will be in contact with you and attempt to resolve this issue.