sS
shumail S
1 reviews | Active since Jun 2016
19 Jul 2023, 08:16
Contractor stole my keys and came back with gun and attempted *******
The Pros on Kandua are not trusthworthy. One of the contractor stole my key after they finish the job and left. They keep on saying they coming to return my keys for 2 days but they came back with guns and attempted ******* at my place. I have reported this to kanuda,waiting for their response.
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shumail S's updateReviewer Update
20 Jul 2023, 11:23Kandua is false advertising on their website that they do background and reference checks on the artisans registered on their website. they have no information about the pros registered with them except their phone numbers. when I asked about the details of the contractor after the incident they rep**** saying they dont have anything and they even cant reach the contractor. And they keep saying they only do the checks from previous home owners but no background check . Now I have opened a police case against the contractor but Kandua dont have any information about him that SAPS can use except the phone number.
sS
shumail S's update20 Jul 2023, 11:23
Reviewer Update
Kandua is false advertising on their website that they do background and reference checks on the artisans registered on their website. they have no information about the pros registered with them except their phone numbers. when I asked about the details of the contractor after the incident they rep**** saying they dont have anything and they even cant reach the contractor. And they keep saying they only do the checks from previous home owners but no background check . Now I have opened a police case against the contractor but Kandua dont have any information about him that SAPS can use except the phone number.
Kandua's replyOfficial
10 Aug 2023, 12:50Hello, we understand the seriousness of the matter and sincerely apologize for your experience with the service provider.
The behavior of this Service Provider is certainly not a reflection of the other Pros on our platform. Kandua aims to provide a platform for Pros to close the gap between having a skill and making a living from it, as well as being a savvy place for customers to find trusted Pros they need to meet their home service needs. Our platform is set up in such a way that customers can choose who they hire.
As we discussed in our email correspondence, please report this matter to the SAPS as they are better equipped to handle serious legal issues. Please note that the mentioned service provider has been suspended from our platform and Kandua is willing to cooperate with legal authorities.
The behavior of this Service Provider is certainly not a reflection of the other Pros on our platform. Kandua aims to provide a platform for Pros to close the gap between having a skill and making a living from it, as well as being a savvy place for customers to find trusted Pros they need to meet their home service needs. Our platform is set up in such a way that customers can choose who they hire.
As we discussed in our email correspondence, please report this matter to the SAPS as they are better equipped to handle serious legal issues. Please note that the mentioned service provider has been suspended from our platform and Kandua is willing to cooperate with legal authorities.
Kandua's reply10 Aug 2023, 12:50
Official
Hello, we understand the seriousness of the matter and sincerely apologize for your experience with the service provider.
The behavior of this Service Provider is certainly not a reflection of the other Pros on our platform. Kandua aims to provide a platform for Pros to close the gap between having a skill and making a living from it, as well as being a savvy place for customers to find trusted Pros they need to meet their home service needs. Our platform is set up in such a way that customers can choose who they hire.
As we discussed in our email correspondence, please report this matter to the SAPS as they are better equipped to handle serious legal issues. Please note that the mentioned service provider has been suspended from our platform and Kandua is willing to cooperate with legal authorities.
The behavior of this Service Provider is certainly not a reflection of the other Pros on our platform. Kandua aims to provide a platform for Pros to close the gap between having a skill and making a living from it, as well as being a savvy place for customers to find trusted Pros they need to meet their home service needs. Our platform is set up in such a way that customers can choose who they hire.
As we discussed in our email correspondence, please report this matter to the SAPS as they are better equipped to handle serious legal issues. Please note that the mentioned service provider has been suspended from our platform and Kandua is willing to cooperate with legal authorities.