SG
Shamiela G
1 reviews | Active since Nov 2020
23 Oct 2024, 09:05
Bad service from SS Future Holdings (Siyabonga Sithole)
You should consider removing SS Future Holdings (Siyabonga Sithole) from your panel. He did work worth 100 000 and committed to ensuring that this is sorted. My roof was left in a worse position, and he asked me to remove reviews to arrange payments, but he has not paid me for my first instalment. He is a *****
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Kandua's replyOfficial
29 Oct 2024, 13:31Hi Shamiela
Thank you for your feedback. Please reach out to us via *** so we can look into your matter. If you have already reached out, we would have investigated, mediated and taken the necessary action to remove the Pro from the system. Kindly note that all agreements between Pro and Home Owner are made without Kanduas involvement as we do not have visibility of these terms. Kandua is a job connection platform. We recommend you submit a review to the Pros platform as Pros operate on a rating system and if there rating drops due to bad service they are automatically removed. In addition if the matter was reported via our support line this Pro would have been removed due to the situation described above.
We hope this clarifies the matter
Kind Regards
Kandua Support Team
Thank you for your feedback. Please reach out to us via *** so we can look into your matter. If you have already reached out, we would have investigated, mediated and taken the necessary action to remove the Pro from the system. Kindly note that all agreements between Pro and Home Owner are made without Kanduas involvement as we do not have visibility of these terms. Kandua is a job connection platform. We recommend you submit a review to the Pros platform as Pros operate on a rating system and if there rating drops due to bad service they are automatically removed. In addition if the matter was reported via our support line this Pro would have been removed due to the situation described above.
We hope this clarifies the matter
Kind Regards
Kandua Support Team
Kandua's reply29 Oct 2024, 13:31
Official
Hi Shamiela
Thank you for your feedback. Please reach out to us via *** so we can look into your matter. If you have already reached out, we would have investigated, mediated and taken the necessary action to remove the Pro from the system. Kindly note that all agreements between Pro and Home Owner are made without Kanduas involvement as we do not have visibility of these terms. Kandua is a job connection platform. We recommend you submit a review to the Pros platform as Pros operate on a rating system and if there rating drops due to bad service they are automatically removed. In addition if the matter was reported via our support line this Pro would have been removed due to the situation described above.
We hope this clarifies the matter
Kind Regards
Kandua Support Team
Thank you for your feedback. Please reach out to us via *** so we can look into your matter. If you have already reached out, we would have investigated, mediated and taken the necessary action to remove the Pro from the system. Kindly note that all agreements between Pro and Home Owner are made without Kanduas involvement as we do not have visibility of these terms. Kandua is a job connection platform. We recommend you submit a review to the Pros platform as Pros operate on a rating system and if there rating drops due to bad service they are automatically removed. In addition if the matter was reported via our support line this Pro would have been removed due to the situation described above.
We hope this clarifies the matter
Kind Regards
Kandua Support Team