Kambrook support lacking in South Africa

We purchased a Kambrook Steam Iron on the 23 May 2022, and on the 23 June 2023, this iron has stopped working.

We have tried to find any Kambrook South Africa contact information, but are not able to find that this exists in our country. When e-mailing the Australian & New Zealand company, we are advised via automatic response that the company is inundated with a high volume of e-mails and they make take some time in reverting.

My mother, having used this brand for years, still has her Kambrook iron from 5-year's ago. We have had our Kambrook for one year now, and it has only been used twice a week in that year. Surely, this 'good quality' product should have a longer life span?

How would we be able to resolve this issue in South Africa?