Bad Service

I attended Kalkies (fish take aways / sit in) and purchased a family meal with order number 304 at 3:20pm of which all other orders after my order was coming out and my slip number wasn't even by the people preparing the meals.. They just said it's coming now .. We eventually received our food at 4:05pm (waited 45 minutes!)... Not even a sorry, nothing! Mrs Roeshaana Daniels