Unreliable and unproffesionable waist of time and money

<p>I am writing today to complain of the poor service I received from this company on August 05, 2016. I spoke to one of the representative of Kalahari Day Spa – Randburg.</p> <p>If I recall I spoke to Samantha if corrected confirming my appointment for August 06, 2016 for 10:00am, I told her that my husband had spoken to Lulu since we both struggled to get through, and said that I could not come but they have their Grand Opening so I could rather come Saturday at 16:00pm or on Sunday, I of course said no to my husband and therefore phoned myself since I have waited since May 2016. I was offered nothing by way of apology when I phoned, the lady started to scream at me nonstop like I was a dog of some sort, and told me they are renovating and no one will be there and she will not refund me and I have to ask Daddy’s Deals to pay me back and refused and that Lulu has nothing to do with making decisions and just kept on screaming that I had to drop the phone. We ended our conversation after minutes without either of us having accomplished anything.</p> <p>I am most annoyed that I wasted a month’s looking forward to this day (and whole day's phoning and fighting). My impression of That Awful Company called Kalahari Day Spa that is supposed to bring relaxation, brought me tons of headache instead it has been tarnished, and I am now concerned about how many clients to be will be treated by this place. Furthermore, Samantha/Lulu’s inability to notify and handle this professionally has meant that I have had to cancel other events of more importance because I was told from day one this is the only available opening they have.</p> <p>This was such a terrible ordeal I was so excited as I have been waiting since May because they were so overbooked apparently and had to run the promotion past August. Their No is ********** / ********** / 011 ********** / 011 ********** / 060 or ********** and Email: ********** <p>I trust this is not the way Kalahari Day Spa wishes to conduct business with valued customers— I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you.</p> <p><br />Yours faithfully<br />Sanlie Olivier</p>