Rude management. No delivery on promises

I had bought vouchers for kalahari day spa treatments in Randburg last year to have a girls day with! Siblings. <br> I had then called for bookings and they were fully booked till the following year 2016.<br> I then informed them that the voucher was expiring on the 23 December 2015. <br> They said it wasn't a problem and made our bookings for the 9th of January 2016 at 9:00am. (done in November). <br> I never heard from them again until I contacted them 2 weeks before my appointment just for confirmation. They said bookings have been done for only one of the vouchers. After a huge struggle they had realised that they mixed up my bookings and saved the second voucher under someone else's name. <br> All and well. I then get an sms stating that they have no water and have to cancel. <br> I then called and emailed them twice querying a refund of they cannot tell me when can they reschedule us. I did not recieve a response.It has been a week now. <br> Hajira the manager who is in a customer driving industry does not have any manners of way of speaking. All I request is the owners number as I feel Magaret does not know the happenings.They also gave me the wrong details to contact her. will never recommend them