MvdM
Morne van der Merwe

1 reviews | Active since Mar 2015

12 Mar 2015, 10:02

WRONG STOCK, AND I NEED TO FIX IT

Ordered a pair of pants on [URL Removed] they sent me the wrong pants entirely. They then tell me that i need to book a return for the pants, they will refund me, and i need to order my original pair of pants AGAIN!<br> <br> So, i have to fix their problem. Instead of taking responsibility and having the original pants delivered to me, i have to now go the extra mile and return the pants, WAIT for them to pick it up, WAIT for my refund, order my pants AGAIN and then WAIT for it to be delivered AGAIN! <br> <br> Take responsibility [URL Removed] <br> <br> I am not going to fix your problems for you.<br> <br> BTW, no apologies from your staff when phoned. All i heard was I need to do this and I need to do that...

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Replies (1)
Kalahari.com
Kalahari.com's reply13 Mar 2015, 14:04
Official
Hello Morrie910,

Thanks so much for your feedback and for the lovely chat.

We're really sorry for disappointing you and for the troubles caused.

As discussed, this was an error on our side and we've removed the item from our site while investigating the concerns.

We totally understand that you are not willing to do the return and hope that you'll find the suitable person to exchange with or give to.

Thank you so much for your patience and for being so understanding.

Please call should you need any further assistance or information.

Trust you'll have a lovely day further!

Kind regards,
Megan
The kalahari.com Team