CJ
Ciska J

1 reviews | Active since Nov 2013

03 Mar 2015, 15:54

WORST SERVICE EVER!!!

I previously order a product from Kalahari which they only told me a month later was out of stock. Now about 6 months later I went back and on the website it shows that they definitely have stock. II wanted to 2 but they indicated they have 1 for me. So I ordered and paid for the product along with others. Today I was concerned that I did not receive an email confirmation for my order. So I phoned the call centre. A very nice lady assisted me and I ask if she can check for me what items they have received. The reason I want to check for this specific product that I previously did not receive, the most important item on the list. She then informed me that they could not find stock yet again!!! Looking into my order not only this one product but also 2 others shows out of stock. If I did not contact them yet again I would have not even heard about it. The call got disconnected. I phoned back and a very very rude gentleman assisted and said \yes well what can we do". Nice response after you sell me a product under false pretences and take my money.!!! HORRIBLE!!!!!"""

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Replies (1)
Kalahari.com
Kalahari.com's reply05 Mar 2015, 14:32
Official
Hello ciskad,

Thank you for contacting us regarding your concerns.

We tried contacting you but there was no answer.

We really sorry for the service you have received and understand that it must have been really frustration having to wait for your parcel.

Our suppliers have informed us that the item is in very high demand hence the reason it goes out of stock so quick.

As you are well aware that we are depend on our suppliers for certain stock items and your item order is one of them.

We ate Kalahari are extremely sorry for this but it seems that this item is out of stock again and we will not be able to source it for you.

On behalf of Kalahari.com, I would once again like to sincerely apologise for any inconvenience caused in this regard.

Hope you have a fabulous day further.

Please feel free to contact us should you have any further queries.

Kind regards,
Eben
The kalahari Team