WORST online retailer kalahari

I'm tired of typing this out as it is now the 100th time I have said the same thing. Kalahari staff should go on a reading course as they are incapable of understanding simple English. <br> Despite my numerous attempts kalahari still send out courier companies to my door to collect goods that I have returned.<br> kalahari spends more time wasting petrol as opposed to refunding my money. And they have the audacity to call me Sam. My name is Nitesh not freaking Sam. <br> Refer below for full story. How much simpler can I make it. I have explained this telephonically 3 times already. <br> I find your service to be absolutely disgusting!<br> Original email<br> I have been patient long enough and my issues have still not been resolved.<br> <br> I will explain this AGAIN for the 100th time - If I don't receive any resolution, I will take this matter further.<br> <br> I purchased 2 items around the 12th of Feb (a gelish lamp and nailkit) - My wife did not want these items and I requested for a refund for BOTH items.<br> <br> BOTH items were collected in ONE box (the way it came) yet I still await the refund to be credited to my account via credit card.<br> <br> I have called the call centre 3 times now yet the issue is still open a MONTH late