LW
Louis W
1 reviews | Active since Apr 2015
16 Apr 2015, 13:37
Why do your cancell my order without explanation
I placed an order which was cancelled after 3 days without any reason. Oh yes cause my order was more tgan R6,000 i was considered a risk. What nonsense. Kalahari told me my money was paid back to me. This wasnt done. Ding ****
Helpful (0)
Replies (1)0
Replies (1)
Kalahari.com's replyOfficial
16 Apr 2015, 14:41Hello LWeitz123,
Thank you for contacting us and bringing forward the concerns you had regarding your recent order with Kalahari.com.
Firstly we would like to apologize for disappointing you and the service received.This is definitely not the standard at Kalahari.com.
There is multiple reasons an order get's cancelled and flagged as ***** this does not always mean the customer is trying to place an order **********ly.
In most cases the bank is the agency that doesn't approve the order and the customer needs to confirm with the bank why the transaction was not approved.
We will definitely be forwarding off your concerns to our customer operations team, so that we can improve our customer service experience moving forward when it comes to notifying our client about these cancelled orders.
Once again, we are very sorry for the inconvenience and frustration this has caused you, we aim to make your next experience a better one.
Please feel free to contact us should you have any further queries.
Kind Regards
Eben
The kalahari.com Team
Thank you for contacting us and bringing forward the concerns you had regarding your recent order with Kalahari.com.
Firstly we would like to apologize for disappointing you and the service received.This is definitely not the standard at Kalahari.com.
There is multiple reasons an order get's cancelled and flagged as ***** this does not always mean the customer is trying to place an order **********ly.
In most cases the bank is the agency that doesn't approve the order and the customer needs to confirm with the bank why the transaction was not approved.
We will definitely be forwarding off your concerns to our customer operations team, so that we can improve our customer service experience moving forward when it comes to notifying our client about these cancelled orders.
Once again, we are very sorry for the inconvenience and frustration this has caused you, we aim to make your next experience a better one.
Please feel free to contact us should you have any further queries.
Kind Regards
Eben
The kalahari.com Team
Kalahari.com's reply16 Apr 2015, 14:41
Official
Hello LWeitz123,
Thank you for contacting us and bringing forward the concerns you had regarding your recent order with Kalahari.com.
Firstly we would like to apologize for disappointing you and the service received.This is definitely not the standard at Kalahari.com.
There is multiple reasons an order get's cancelled and flagged as ***** this does not always mean the customer is trying to place an order **********ly.
In most cases the bank is the agency that doesn't approve the order and the customer needs to confirm with the bank why the transaction was not approved.
We will definitely be forwarding off your concerns to our customer operations team, so that we can improve our customer service experience moving forward when it comes to notifying our client about these cancelled orders.
Once again, we are very sorry for the inconvenience and frustration this has caused you, we aim to make your next experience a better one.
Please feel free to contact us should you have any further queries.
Kind Regards
Eben
The kalahari.com Team
Thank you for contacting us and bringing forward the concerns you had regarding your recent order with Kalahari.com.
Firstly we would like to apologize for disappointing you and the service received.This is definitely not the standard at Kalahari.com.
There is multiple reasons an order get's cancelled and flagged as ***** this does not always mean the customer is trying to place an order **********ly.
In most cases the bank is the agency that doesn't approve the order and the customer needs to confirm with the bank why the transaction was not approved.
We will definitely be forwarding off your concerns to our customer operations team, so that we can improve our customer service experience moving forward when it comes to notifying our client about these cancelled orders.
Once again, we are very sorry for the inconvenience and frustration this has caused you, we aim to make your next experience a better one.
Please feel free to contact us should you have any further queries.
Kind Regards
Eben
The kalahari.com Team