YR
Yolandi R
1 reviews | Active since Jul 2013
16 Mar 2015, 15:57
Where is my money???
I have ordered and returned items to [URL Removed] due to them sending incorrect colour/size items. 2 small items were refunded timeously but I have not received a refund of R930 and have been sent from pillar to post and a month later now still dont have my money back. Its a new person dealing with my complaint every time so it is like starting from scratch each time explaining your situation and new promises then get made. It is costing a lot of money in calls, my time and ever growing frustration. PLEASE just give my money back and me do not have to hear from each other again.
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Replies (1)
Kalahari.com's replyOfficial
18 Mar 2015, 11:36Hello yolandi2000,
Thank you for your feedback, we really appreciate it.
Wow, we've really disappointed you with your refund.
We currently following up on the status of your refund, as we see our finance team re submitted your refund on the 4 March 2015.
A request for the proof of refund has been sent through as well.
We'll contact you soonest with an update.
We sincerely apologise for the service you received and for the delay with your refund.
Please call should you need further assistance or information.
Trust you'll have an amazing day further!
Kind regards,
The kalahari.com Team
Thank you for your feedback, we really appreciate it.
Wow, we've really disappointed you with your refund.
We currently following up on the status of your refund, as we see our finance team re submitted your refund on the 4 March 2015.
A request for the proof of refund has been sent through as well.
We'll contact you soonest with an update.
We sincerely apologise for the service you received and for the delay with your refund.
Please call should you need further assistance or information.
Trust you'll have an amazing day further!
Kind regards,
The kalahari.com Team
Kalahari.com's reply18 Mar 2015, 11:36
Official
Hello yolandi2000,
Thank you for your feedback, we really appreciate it.
Wow, we've really disappointed you with your refund.
We currently following up on the status of your refund, as we see our finance team re submitted your refund on the 4 March 2015.
A request for the proof of refund has been sent through as well.
We'll contact you soonest with an update.
We sincerely apologise for the service you received and for the delay with your refund.
Please call should you need further assistance or information.
Trust you'll have an amazing day further!
Kind regards,
The kalahari.com Team
Thank you for your feedback, we really appreciate it.
Wow, we've really disappointed you with your refund.
We currently following up on the status of your refund, as we see our finance team re submitted your refund on the 4 March 2015.
A request for the proof of refund has been sent through as well.
We'll contact you soonest with an update.
We sincerely apologise for the service you received and for the delay with your refund.
Please call should you need further assistance or information.
Trust you'll have an amazing day further!
Kind regards,
The kalahari.com Team