iS
ilse S
1 reviews | Active since Mar 2014
17 Feb 2015, 13:00
What is going on at Kalahari????
I wrote a complaint on the 12th of Feb regarding a defective Samsung S4 I purchased through Kalahari. Someone from Kalahari responded, indicating that an email would be sent to which I must send the serial number of the phone. No such email was sent. I did receive an email from Mohammed Parker on the 16th of Feb stating \Kindly be advised that we have received feedback from the relevant supplier of your cellphone
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Kalahari.com's replyOfficial
19 Feb 2015, 11:42Hello ilsesittmann,
Thank you for contacting us.
We are truly sorry for not getting back to your sooner. This is really not the type of service we wish to offer our customers.
As discussed, we have sent you an email requesting the serial and IMEI numbers so we may confirm the warranty details.
We have also escalated this matter to our Stock Controller to advise if they have any documentation that contain this information.
Once they have given us feedback, we will contact you with a resolution.
Once again, our apologies for any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team
Thank you for contacting us.
We are truly sorry for not getting back to your sooner. This is really not the type of service we wish to offer our customers.
As discussed, we have sent you an email requesting the serial and IMEI numbers so we may confirm the warranty details.
We have also escalated this matter to our Stock Controller to advise if they have any documentation that contain this information.
Once they have given us feedback, we will contact you with a resolution.
Once again, our apologies for any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team
Kalahari.com's reply19 Feb 2015, 11:42
Official
Hello ilsesittmann,
Thank you for contacting us.
We are truly sorry for not getting back to your sooner. This is really not the type of service we wish to offer our customers.
As discussed, we have sent you an email requesting the serial and IMEI numbers so we may confirm the warranty details.
We have also escalated this matter to our Stock Controller to advise if they have any documentation that contain this information.
Once they have given us feedback, we will contact you with a resolution.
Once again, our apologies for any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team
Thank you for contacting us.
We are truly sorry for not getting back to your sooner. This is really not the type of service we wish to offer our customers.
As discussed, we have sent you an email requesting the serial and IMEI numbers so we may confirm the warranty details.
We have also escalated this matter to our Stock Controller to advise if they have any documentation that contain this information.
Once they have given us feedback, we will contact you with a resolution.
Once again, our apologies for any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team