NC
Natalie C

1 reviews | Active since Jan 2015

11 Feb 2015, 14:12

Weeks Later Kalahari can't deliver on promise

My initial report was written on Hello Peter as follows (Dated:16 January 2015)<br> I made a purchase with Kalahari in Mid October and after cancelling the transaction mere days later, before delivery had taken place I was guaranteed a full refund.<br> Unfortunately this didn't happen. I received two partial amounts of the full amount and they insist I was refunded the last R147, which I was not! I sent my personal bank statements to prove it and they refuse to budge. I am very disappointed.And still want my R147, but after phone calls and emails, and sharing my personal financial records i feel so petty, yet this is NOT right.<br> KALAHARI RESPONSE (DATE: 18 JANUARY 2015):<br> Thanks for your feedback.Wow, so sorry for delay of your refund and for the service received.We're currently investigating with our finance team and will contact you within 24 hours with an update.We understand that it must be a really frustrating experience, but if you can please allow us the time period stipulate above for us to have a look into the refund delay.We'd like to that you for your continued support and for your patience during this particular query...\<br> I HAVE HAD NO FURTHER FEEDBACK!!!"

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Replies (1)
Kalahari.com
Kalahari.com's reply12 Feb 2015, 14:42
Official
Hello n.c.sgo.capetown,

Thank you for contacting us and sharing your concerns.

We were very sorry to hear how dissatisfied you were with our service.

We can assure you this is not the type of service we pride ourselves on.

Kindly allow us the opportunity to investigate. We will contact you shortly with a resolution.

We will also be forwarding your concerns to our customer operations team, so that we can improve our customer service experience moving forward.

Once again, our apologies for any inconvenience caused.

We hope that your future interactions with us will be more pleasant.

Should you have any further queries, please don't hesitate to contact us.

Kind regards,

Bianca
The kalahari Team