week ago ordered some items and no delivery

I am very unhappy with [URL Removed] and Dawn Wing . My parcels was suppose to be delivered on the 11 Feb 2015. I cant get an answer where my items are. I have paid for it and cant just throw the cash in the water , due to people not wanna do their job. I want to take delivery of MY items today and not later than today. Kalahari gave me the waybill number and when i phone Dawn Wing that is suppose to deliver my items they tell me the waybill number does not exist . I have been promised by Kalahari people that they will contact me with feedback but none of that happens.