Waiting over a month for a return

Kalahari's returns department is absolutely useless. I've sent a faulty laptop back on 8 January 2015, and have gotten NO feedback with regards to what is actually happening to the laptop, more than a month later<br> <br> After numerous phone calls to kalahari, they kept on blaming FedEx for not returning the item back to kalahari. They never followed up on this issue with FedEx, now for over a month.<br> <br> Every consultant I've spoken to said they'll contact me the next day. They never do.<br> <br> Now after my last phone call, they say that when/if the item arrives at the returns department, it will take ANOTHER 14 working days to process it, then another 7 to refund. Another month of waiting - terrible.<br> <br> I am fed up with kalahari's TERRIBLE service and the fact that they are treating their customer's valuable goods as if it is worth nothing. They do not understand that I need a laptop for work reasons.<br> <br>