AB
ANNE B
1 reviews | Active since Mar 2015
02 Mar 2015, 13:11
WAITING ON REFUND
Very, very disappointed with the service received from [URL Removed] Placed an order on the 12th of January with the expected delivery date being the 5th of Feb. The 5th came and gone and still no delivery (no communication whatsoever from [URL Removed] . <br> Checked the online order detail only to see that the delivery date has been moved on to the 12th of Feb. Received an email to be advised that delivery will not happen on the 12th but the 19th. <br> Phoned [URL Removed] on the 19th to confirm that delivery will take place on that day only to be told, \no
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Kalahari.com's replyOfficial
03 Mar 2015, 09:24Hello ANGRY_BIRD01,
Thank you for contacting us regarding your concerns.
We are very sorry for all the inconvenience and frustration this has caused you.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
Our system indicates that the parcel has been cancelled due to our supplier being unable to source the item for us.
We at Kalahari are extremely sorry for this and assure you we have refunded your monies which should reflect in your account by no later than 05/06/2015.
We really sorry that this has happened and for the inconvenience caused in this regard.
Please free to contact us with any further queries.
Kind regards
Eben
The kalahari Team
Thank you for contacting us regarding your concerns.
We are very sorry for all the inconvenience and frustration this has caused you.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
Our system indicates that the parcel has been cancelled due to our supplier being unable to source the item for us.
We at Kalahari are extremely sorry for this and assure you we have refunded your monies which should reflect in your account by no later than 05/06/2015.
We really sorry that this has happened and for the inconvenience caused in this regard.
Please free to contact us with any further queries.
Kind regards
Eben
The kalahari Team
Kalahari.com's reply03 Mar 2015, 09:24
Official
Hello ANGRY_BIRD01,
Thank you for contacting us regarding your concerns.
We are very sorry for all the inconvenience and frustration this has caused you.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
Our system indicates that the parcel has been cancelled due to our supplier being unable to source the item for us.
We at Kalahari are extremely sorry for this and assure you we have refunded your monies which should reflect in your account by no later than 05/06/2015.
We really sorry that this has happened and for the inconvenience caused in this regard.
Please free to contact us with any further queries.
Kind regards
Eben
The kalahari Team
Thank you for contacting us regarding your concerns.
We are very sorry for all the inconvenience and frustration this has caused you.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
Our system indicates that the parcel has been cancelled due to our supplier being unable to source the item for us.
We at Kalahari are extremely sorry for this and assure you we have refunded your monies which should reflect in your account by no later than 05/06/2015.
We really sorry that this has happened and for the inconvenience caused in this regard.
Please free to contact us with any further queries.
Kind regards
Eben
The kalahari Team