Waiting for collections since December

While setting up one of the products I bought, a Lenovo Flex A10, I discovered that some keyboard keys weren't working as they should. An example, while pressing the @ symbol the output would be a quotation and vise versa. A number of keys behaved like this.<br> <br> I did a return on the website on the 15th of December and the expected collection date was th 17th which came and passed. I though I'd let it go since it was almost Christmas time. January came and by the 2nd week I still hadn't had anything, I called Kalahari. The guy I spoke to told me the couriers would come collect the very same day at home. I left the office early, waited at home and they never showed up. I called again on the 27th of January and the lady I spoke to told me she'd find out why the couriers haven't collected. She called me back and promised me that they'd come collect the next day at my office. I carried the device with me the next day and they never came. <br> <br> All I want right now is to be refunded as I've had to buy a new tablet for a school kid that needed it weeks ago. Then you can collect whenever suits you guys.