Waiting for a refund for one month!

I had a credit available on my account from a previous purchase. I bought an item from them forgetting to use the credit. I then called in to seek assistance as I had forgotten to use the credit that I had and I need to cancel the order. The girl that assisted me assured me that the order had been cancelled. So I placed the order again using the credit. both transactions had then been deducted from my account. Kalahari then said that they would refund the money. couple of weeks later I receive the item that should have been cancelled. I again contacted them to ask why this had happened. The item was returned and part of the money refunded back to my bank and part to my Kalahari account. I again emailed and called regarding this and I was advised to do a cashout for the money in my Kalahari account. I proceeded to do that and it should have taken about 7 working days. The cashout was done on the 12 January 2015. It is now the 2 of February 2015. I have contacted my bank and reviewed statements. What a nightmare its been. waiting for my own money for a month. Kalahari sort your **** out!