MP
Meagan P
1 reviews | Active since Mar 2011
28 Apr 2015, 15:06
WAITING ....
Placed an order for a voucher, according to the status of my request - it was delivered on the 16th April. Guess what it is now the 28th and still nothing.<br> Been trying to call and speak to some one to find out where my voucher is but I have been passed from pillar to post.<br> Where is my voucher, where is my email advising me on the status of my query, where is my call back ...
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Kalahari.com's replyOfficial
28 Apr 2015, 15:58Hello Meagan***76,
Thank you for contacting us with regards to your concerns.
Please accept my apologies for the inconvenience caused through this process.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
An investigation was done by management and we ironed out all the folds in the delivery process in order to prevent this from happening again.
We are currently liaising with our courier team Fedex to get this issue resolved asap.
Kalahari takes these matters extremely serrious and want to ensure you that we have your best interests at heart.
We will be in contact with you timeously to convey what is being done to get the parcel delivered.
Once again on behalf of kalahari, please accept our apologies.
Please free to contact us with any further queries.
Kind regards
The kalahari Team
Thank you for contacting us with regards to your concerns.
Please accept my apologies for the inconvenience caused through this process.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
An investigation was done by management and we ironed out all the folds in the delivery process in order to prevent this from happening again.
We are currently liaising with our courier team Fedex to get this issue resolved asap.
Kalahari takes these matters extremely serrious and want to ensure you that we have your best interests at heart.
We will be in contact with you timeously to convey what is being done to get the parcel delivered.
Once again on behalf of kalahari, please accept our apologies.
Please free to contact us with any further queries.
Kind regards
The kalahari Team
Best regards,
Kalahari.com's reply28 Apr 2015, 15:58
Official
Hello Meagan***76,
Thank you for contacting us with regards to your concerns.
Please accept my apologies for the inconvenience caused through this process.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
An investigation was done by management and we ironed out all the folds in the delivery process in order to prevent this from happening again.
We are currently liaising with our courier team Fedex to get this issue resolved asap.
Kalahari takes these matters extremely serrious and want to ensure you that we have your best interests at heart.
We will be in contact with you timeously to convey what is being done to get the parcel delivered.
Once again on behalf of kalahari, please accept our apologies.
Please free to contact us with any further queries.
Kind regards
The kalahari Team
Thank you for contacting us with regards to your concerns.
Please accept my apologies for the inconvenience caused through this process.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
An investigation was done by management and we ironed out all the folds in the delivery process in order to prevent this from happening again.
We are currently liaising with our courier team Fedex to get this issue resolved asap.
Kalahari takes these matters extremely serrious and want to ensure you that we have your best interests at heart.
We will be in contact with you timeously to convey what is being done to get the parcel delivered.
Once again on behalf of kalahari, please accept our apologies.
Please free to contact us with any further queries.
Kind regards
The kalahari Team
Best regards,