[URL Removed] refund

I ordered a Gobii cellphone in November 2014. The item was then returned as an unwanted gift. Kalahari issued me with a return order reference number on 24 November 2014. They arranged with the courier (Fedex) to collect the goods from me. Goods were collected on 26/27 November 2014.<br> <br> To date the return process is still pending.<br> I phoned through to the call centre on 15 January 2015 and was told they need to source proof of delivery from the courier and they would call me back to update me. No call was received from them to date.<br> I have in the meantime phoned through and spoke to other agents who promised to get their managers to approve immediate refund/They need to follow up on the POD with Finance etc. All these agents also promised to get back to me, yet I am still waiting.<br> <br> Very disappointing service from a company that advocates a hassle free returns policy.<br>