Unsatisfactory after sales service continues

After logging a complaint on the hellopeter.com website, I received an email informing me that the items have been booked for collection on the 9/3/15. This didn't happen and the items were eventually collected on the 12/3/15 after a number of emails that I sent. I just received a call to say that the ereader that I sent will be sent back (one of the three items that I sent to you). What is the point of this as it was already at your warehouse previously. I was asked to sent the all the devices back to you. I am clueless as to who is making these decisions. I am an unhappy customer - is that not obvious? Why ask me to send something to you for the second time when your plan is send it back without doing anything about it. Well, you've acknowledged receipt of the two phones that I've returned. I am waiting in anticipation for the next exciting installment of the [URL Removed] after sales department.