1 reviews | Active since Feb 2015
University Textbooks with BIG DELAY
I had ordered 2 textbooks for my son at University, I ordered the books on 20 Jan, and they where meant to be delivered latest 13th Feb, then I get a mail saying that they will only come the 16th Feb, then I get another emails saying that the books will only come the 19th Feb, which then was already very unacceptable, as I have paid for these books and they are not books that can be delayed, I had phoned Kalahari and got no help at all! ... not only to now get an email to say the books will only be delivered on the 23rd Feb! ... How do you have such a delay on textbooks like that? those are very important books and NEED to be delivered on time! ... This service had been disgusting! ... My order number is ***
Thank you for contacting us.
We are truly sorry for the delay.
Our local suppliers have not been able to fulfill our order and we've had to source these books from an international supplier.
This had a huge impact on the delivery date of your order.
We can assure you it was never our intention to delay your son's text books. We understand what a huge role they play during class and studies and would never intentionally hamper anyone's academic growth.
For now, the parcel is scheduled to be delivered by the 24th of February. Should anything change, we will notify you.
Once again, our apologies for any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team
Thank you for contacting us.
We are truly sorry for the delay.
Our local suppliers have not been able to fulfill our order and we've had to source these books from an international supplier.
This had a huge impact on the delivery date of your order.
We can assure you it was never our intention to delay your son's text books. We understand what a huge role they play during class and studies and would never intentionally hamper anyone's academic growth.
For now, the parcel is scheduled to be delivered by the 24th of February. Should anything change, we will notify you.
Once again, our apologies for any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team