BX
Busisiwe X
1 reviews | Active since Apr 2015
08 Apr 2015, 20:38
Unhappy inconvenienced customer
I bought a phone in December 2014 and February 2015 the phone was blacklisted I sent them an email regarding the matter and the phone was collected in February and they apologised for the inconvenience caused. So my problem is that I still don't have the phone nor have they said anything to me as to why the phone is taking so long.. If I don't make contact with them no one from they side contacts me... I am angry and highly disappointed
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Kalahari.com's replyOfficial
09 Apr 2015, 12:03Hello BusiX,
Thank you for contacting us regarding your concerns.
We are very sorry for all the inconvenience and frustration this has caused you.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
Our system indicates that the parcel has been booked in by our returns division so that our supplier can assess the item.
We have no communication back from our supplier as to what the defect is in this item.
I am currently following up with our team and will revert to you soonest.
We really sorry that this has happened and for the inconvenience caused in this regard.
Please free to contact us with any further queries.
Kind regards
Eben
The kalahari Team
Thank you for contacting us regarding your concerns.
We are very sorry for all the inconvenience and frustration this has caused you.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
Our system indicates that the parcel has been booked in by our returns division so that our supplier can assess the item.
We have no communication back from our supplier as to what the defect is in this item.
I am currently following up with our team and will revert to you soonest.
We really sorry that this has happened and for the inconvenience caused in this regard.
Please free to contact us with any further queries.
Kind regards
Eben
The kalahari Team
Kalahari.com's reply09 Apr 2015, 12:03
Official
Hello BusiX,
Thank you for contacting us regarding your concerns.
We are very sorry for all the inconvenience and frustration this has caused you.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
Our system indicates that the parcel has been booked in by our returns division so that our supplier can assess the item.
We have no communication back from our supplier as to what the defect is in this item.
I am currently following up with our team and will revert to you soonest.
We really sorry that this has happened and for the inconvenience caused in this regard.
Please free to contact us with any further queries.
Kind regards
Eben
The kalahari Team
Thank you for contacting us regarding your concerns.
We are very sorry for all the inconvenience and frustration this has caused you.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
Our system indicates that the parcel has been booked in by our returns division so that our supplier can assess the item.
We have no communication back from our supplier as to what the defect is in this item.
I am currently following up with our team and will revert to you soonest.
We really sorry that this has happened and for the inconvenience caused in this regard.
Please free to contact us with any further queries.
Kind regards
Eben
The kalahari Team