LB
Lindy B
1 reviews | Active since Jun 2014
02 Feb 2015, 23:16
Unauthorized transaction & wrong shipping costs
I registered as a new seller on [URL Removed] website & upon registering you have to pay R5. They then deducted this amount twice. So I enquired about this, then they asked me for my bank stmt so I can \prove"it & I did...and then didn't hear from them for over a week now. I then contacted them again and only got a response days later"
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Kalahari.com's replyOfficial
03 Feb 2015, 14:36Hello rhapsidee777,
Thank you for contacting us with your concerns
We sincerely apologise for the delayed response in communication.
I have tried to contact you, however you were not available at the time.
Your concerns are taken very seriously and we will gladly assist you with them.
I have escalated the query through to our Market place department and am currently awaiting their feedback regarding the delivery fee.
Once feedback is received i will contact you immediately.
Once again please accept our sincerest apologies for the experience that you have encountered, this is not the way we intend to treat our customers.
Should you have any further queries please do not hesitate to contact us.
Kind regards
Melissa
Kalahari.com Team
Thank you for contacting us with your concerns
We sincerely apologise for the delayed response in communication.
I have tried to contact you, however you were not available at the time.
Your concerns are taken very seriously and we will gladly assist you with them.
I have escalated the query through to our Market place department and am currently awaiting their feedback regarding the delivery fee.
Once feedback is received i will contact you immediately.
Once again please accept our sincerest apologies for the experience that you have encountered, this is not the way we intend to treat our customers.
Should you have any further queries please do not hesitate to contact us.
Kind regards
Melissa
Kalahari.com Team
Kalahari.com's reply03 Feb 2015, 14:36
Official
Hello rhapsidee777,
Thank you for contacting us with your concerns
We sincerely apologise for the delayed response in communication.
I have tried to contact you, however you were not available at the time.
Your concerns are taken very seriously and we will gladly assist you with them.
I have escalated the query through to our Market place department and am currently awaiting their feedback regarding the delivery fee.
Once feedback is received i will contact you immediately.
Once again please accept our sincerest apologies for the experience that you have encountered, this is not the way we intend to treat our customers.
Should you have any further queries please do not hesitate to contact us.
Kind regards
Melissa
Kalahari.com Team
Thank you for contacting us with your concerns
We sincerely apologise for the delayed response in communication.
I have tried to contact you, however you were not available at the time.
Your concerns are taken very seriously and we will gladly assist you with them.
I have escalated the query through to our Market place department and am currently awaiting their feedback regarding the delivery fee.
Once feedback is received i will contact you immediately.
Once again please accept our sincerest apologies for the experience that you have encountered, this is not the way we intend to treat our customers.
Should you have any further queries please do not hesitate to contact us.
Kind regards
Melissa
Kalahari.com Team