NH
Nicole H
1 reviews | Active since Mar 2013
17 Apr 2015, 09:26
*Trying* to return a kettle/toaster set
I bought a toaster/kettle set. The kettle was faulty, so after a 2 week wait they picked it up. I got an email saying they needed the toaster as well. That was over a month ago. I have emailed twice and have still had no correspondence. I cant buy a new kettle or toaster until I get my refund so I have had no kettle, and a toaster that has to be packed up and ready to go... for over a month!<br> <br> Shocking service. So glad this place is closing down, and I'm not surprised that it is.
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Kalahari.com's replyOfficial
20 Apr 2015, 12:56Hello NHathorn,
Thank you for contacting us and bringing forward the concerns you had regarding your recent order with Kalahari.com.
We tried calling you however we were not able to get hold of you.
Firstly we would like to apologize for disappointing you and the service received.This is definitely not the standard at Kalahari.com.
You have been a loyal customer and we appreciate your support.
We will definitely be forwarding off your concerns to our customer operations team, so that we can improve our customer service experience moving forward.
Please note that our team is trying to get hold of you with regards to this refund. If possible can you please contact us so that we can inform you of our findings.
Once again, we are very sorry for the inconvenience and frustration this has caused you, we aim to make your next experience a better one.
Please feel free to contact us should you have any further queries.
Kind Regards
Eben
The kalahari.com Team
Thank you for contacting us and bringing forward the concerns you had regarding your recent order with Kalahari.com.
We tried calling you however we were not able to get hold of you.
Firstly we would like to apologize for disappointing you and the service received.This is definitely not the standard at Kalahari.com.
You have been a loyal customer and we appreciate your support.
We will definitely be forwarding off your concerns to our customer operations team, so that we can improve our customer service experience moving forward.
Please note that our team is trying to get hold of you with regards to this refund. If possible can you please contact us so that we can inform you of our findings.
Once again, we are very sorry for the inconvenience and frustration this has caused you, we aim to make your next experience a better one.
Please feel free to contact us should you have any further queries.
Kind Regards
Eben
The kalahari.com Team
Kalahari.com's reply20 Apr 2015, 12:56
Official
Hello NHathorn,
Thank you for contacting us and bringing forward the concerns you had regarding your recent order with Kalahari.com.
We tried calling you however we were not able to get hold of you.
Firstly we would like to apologize for disappointing you and the service received.This is definitely not the standard at Kalahari.com.
You have been a loyal customer and we appreciate your support.
We will definitely be forwarding off your concerns to our customer operations team, so that we can improve our customer service experience moving forward.
Please note that our team is trying to get hold of you with regards to this refund. If possible can you please contact us so that we can inform you of our findings.
Once again, we are very sorry for the inconvenience and frustration this has caused you, we aim to make your next experience a better one.
Please feel free to contact us should you have any further queries.
Kind Regards
Eben
The kalahari.com Team
Thank you for contacting us and bringing forward the concerns you had regarding your recent order with Kalahari.com.
We tried calling you however we were not able to get hold of you.
Firstly we would like to apologize for disappointing you and the service received.This is definitely not the standard at Kalahari.com.
You have been a loyal customer and we appreciate your support.
We will definitely be forwarding off your concerns to our customer operations team, so that we can improve our customer service experience moving forward.
Please note that our team is trying to get hold of you with regards to this refund. If possible can you please contact us so that we can inform you of our findings.
Once again, we are very sorry for the inconvenience and frustration this has caused you, we aim to make your next experience a better one.
Please feel free to contact us should you have any further queries.
Kind Regards
Eben
The kalahari.com Team