1 reviews | Active since Mar 2009
TOTAL INCOMPETENCE
I have dealt with incompetence in my life many times, but never so often from one company. I suppose it is my fault for ordering again from a company that cannot supply or get an order right. It was only that it was a gift voucher given to me.After delivering to my address for years, my parcel gets delivered to the wrong address.<br> I get asked if I want them to do a new order. ONLY if you have both items in stock. 'Yes, sir, we have both items' in stock. Today I receive one of the items. No notification, - the other one is out of stock. We have processed a refund.<br> NEVER EVER will I buy from Kalahari again. Be warned if you buy from them, iether its delivered to wrong address or it doesnt work, or its out of stock!!!
Thank you so much for contacting us.
We are terribly sorry for all frustration and aggravation we have caused you.
It was very disheartening to see how we not only disappointed you not once but twice with the same order.
Upon investigating your query, we have seen that our couriers had originally delivered the parcel to the incorrect address.
At the time of requesting a new order for you, our system had showed that both items were available for delivery.
Unfortunately in between the time of us placing a reorder for your, the item had gone out of stock.
This was a terrible error and one we are very sorry for as this had inconvenienced you greatly.
We have seen that your refund has been requested and we are following up to ensure that your refund reflects as soon as possible.
I do know we have disappointed you greatly; however we really hope that one day in the future you will give us another chance to make this up to you.
Once again, we are terribly sorry for all the inconvenience caused.
Please do not hesitate to contact us should you have any further queries.
Kind Regards
Kalahari.com team
Thank you so much for contacting us.
We are terribly sorry for all frustration and aggravation we have caused you.
It was very disheartening to see how we not only disappointed you not once but twice with the same order.
Upon investigating your query, we have seen that our couriers had originally delivered the parcel to the incorrect address.
At the time of requesting a new order for you, our system had showed that both items were available for delivery.
Unfortunately in between the time of us placing a reorder for your, the item had gone out of stock.
This was a terrible error and one we are very sorry for as this had inconvenienced you greatly.
We have seen that your refund has been requested and we are following up to ensure that your refund reflects as soon as possible.
I do know we have disappointed you greatly; however we really hope that one day in the future you will give us another chance to make this up to you.
Once again, we are terribly sorry for all the inconvenience caused.
Please do not hesitate to contact us should you have any further queries.
Kind Regards
Kalahari.com team